1. Privacy & Data Commitment
FaceofMind prioritizes your privacy and security. By using our platform, you acknowledge and agree that FaceofMind automatically processes health-related inputs (including mood entries, journal logs, and voice recordings) via AI algorithms to generate clinical insights. Since personalized insights are the core and essential functionality of the wellness app, this background AI analysis cannot be turned off. Explicit consent for this clinical insight generation is gathered separately during registration/onboarding.
Your Sharing Controls: You have absolute control over who views your clinical insights. No logs, trends, or summaries are shared with your psychologist or any third party unless you explicitly choose to connect and share it (opt-in only). Furthermore, your raw journal entries and raw voice recordings are NEVER shared with psychologists or third parties, as only anonymized summaries and generated insights are transmitted.
All data is encrypted in transit and at rest using industry-standard encryption aligned with HIPAA, GDPR, RA 10173, and SOC2-aligned security controls. For more details, refer to our Privacy Policy.
Our Data & Privacy Commitment
FaceofMind will never:
- ❌ Sell your personal, clinical, or wellness data
- ❌ Share mood details or insights with advertisers
- ❌ Use health information or summaries for marketing
- ❌ Share raw journal text or raw voice recordings
2. Data Security & Breach Notification
We implement industry-standard technical and organizational safeguards to protect user information, including encryption at rest and in transit, access controls, and audit logging. Additional details are available in our Privacy Policy and Trust Center. In the event of a data breach, we will notify affected users and relevant regulatory authorities without unreasonable delay and in no case later than 60 calendar days after discovery of the breach, and within 72 hours where mandated by applicable jurisdictions such as GDPR and Philippines RA 10173, in accordance with our Privacy Policy.
3. AI Model Accuracy, Limitations & Disclaimers
FaceofMind is not intended to diagnose, treat, or cure any mental health condition. This app is a mental health awareness tool, not a replacement for licensed healthcare professionals. Always seek professional advice if you're experiencing emotional or psychological distress.
⚠️ AI Model Accuracy & Limitations
FaceofMind's emotion detection, voice analysis, and mood predictions are:
- Observational only: These models represent statistical estimates, not a clinical diagnosis.
- Probabilistic outputs: AI outputs are probabilistic and may produce incorrect or incomplete results. Accuracy varies depending on lighting, expression, and input quality.
- Demographic variance: Emotion detection technologies may perform differently across demographics. For additional information, refer to our AI & Emotion Detection documentation.
You should not rely solely on FaceofMind for mental health decisions. Always consult a licensed professional.
For licensed mental health professionals:
- FaceofMind is a supplemental tool, not a substitute for clinical judgment.
- You are solely responsible for all clinical decisions made with or without the platform.
- FaceofMind does not provide medical advice, diagnosis, or treatment.
🤖4. Third-Party AI Services
FaceofMind uses advanced Large Language Models (LLMs) and speech prosody analysis to process voice journal transcripts and vocal tone characteristics. Voice recordings are processed in accordance with our strict data compliance and security policies. Refer to our Privacy Policy for more details.
5. Optional Therapist Integration (QR Handshake)
If you connect to a psychologist via our QR code handshake features:
- You are providing separate, explicit opt-in consent to share your generated mood history, voice analysis metrics, emotion detection indicators, and journal theme summaries.
- No Raw Data Sharing: Your raw journal text entries and raw voice recordings are NEVER shared with the psychologist. Only AI-generated insights and summaries are shared.
- You can disconnect or pause sharing at any time in the app settings (Settings → Therapist Access).
- Past shared data remains available to your therapist to ensure continuity of care. You can request deletion of shared logs through legal procedures.
6. Enterprise & Hospital Users
If you are utilizing FaceofMind as a health system, clinic, or hospital:
- Standard consumer terms apply, PLUS all enterprise terms set forth in your executed Data Processing Agreement (DPA) and Business Associate Agreement (BAA).
- Service Level Agreements (SLAs) regarding uptime, support turnaround, and escalation procedures are documented separately.
- Where applicable, enterprise deployments are designed to support compliance with applicable healthcare privacy laws and contractual obligations, including HIPAA, GDPR, and RA 10173.
👥7. User Conduct
By using FaceofMind, you agree not to:
- Post, transmit, or share harassing, abusive, threatening, or violent content.
- Upload sexually explicit, hateful, discriminatory, or illegal content.
- Impersonate others or misrepresent your identity.
- Interfere with or disrupt the app's functionality or security.
- Reverse-engineer, scrape, or exploit the app or its AI systems.
- Perform automated scraping, excessive API requests, credential stuffing, or attempts to circumvent rate limits.
- Use the app to self-harm, promote suicide, or engage in dangerous behavior.
🎂8. Age Requirement
You must be 13 years or older to use FaceofMind. If you are under 18, use of the app must be with parental or guardian consent.
9. Automated Safety Net & Emergency Disclaimer
FaceofMind is a mental wellness companion and self-reflection application. It is NOT an emergency response service, suicide prevention hotline, or real-time clinical monitoring platform.
Automated Safety Net: FaceofMind may automatically surface standard crisis helpline information (such as the National Center for Mental Health Crisis Hotline or Hopeline Philippines) when certain acute distress language patterns are detected in your logs. This automated mechanism is strictly informational and designed to connect you with professional support. It does NOT constitute active human monitoring, medical diagnosis, clinical intervention, or automatic dispatch of emergency services.
If you or someone you know is experiencing a medical or psychiatric emergency, self-harm impulses, or severe distress, please immediately contact emergency services (e.g., 911 or NCMH Crisis Hotline 1553 in the Philippines) or go to the nearest emergency facility.
10. Account Termination & Data Deletion Timelines
We may suspend or terminate accounts that violate these terms, engage in harmful behavior, or misuse the platform. Upon account deletion or termination, we commit to the following data purging schedule:
- All mood logs deleted within 30 days
- All journal entries & voice recordings deleted within 30 days
- Activity logs deleted within 30 days
- Consultation records retained for 7 years (legal/compliance requirement)
Data deletion requests can be sent directly to privacy@faceofmind.com.
11. Suspension for Security Reasons
FaceofMind may temporarily suspend accounts, sessions, or access where reasonably necessary to investigate suspected fraud, abuse, security incidents, or legal violations. We will attempt to provide notice before or promptly after any suspension, unless doing so would compromise security or violate legal obligations.
12. Beta & Preview Features
Certain experimental features may be labeled "Beta" or "Preview." These features are provided for evaluation purposes, may change or be discontinued without notice, and may not perform as expected. Beta features are provided "AS IS" without any warranties, and we are not liable for any issues arising from their use.
©️13. Intellectual Property & User Content
FaceofMind and its logos, software, and content are owned by us or our licensors. You retain ownership of content you submit, but grant us a limited license to process it solely to operate the service. We respond to copyright infringement notices under applicable law.
14. Governing Law & Dispute Resolution
These Terms are primarily governed by the laws of the Republic of the Philippines, without regard to conflict-of-law principles. For users located internationally or within the United States, rights and statutory protections under applicable local state laws (such as consumer privacy acts) are respected in accordance with those respective statutes. Any dispute arising from these Terms or your use of FaceofMind shall first be addressed through good-faith informal negotiation. If unresolved, disputes may be submitted to binding arbitration in Cebu City, Philippines, under the rules of the Philippine Dispute Resolution Center, unless mandatory consumer protection law in your jurisdiction strictly requires alternative local forum access. In the event of any future international corporate entity establishment, dispute resolution mechanisms for international enterprise accounts may be updated accordingly.
📋15. Disclaimer of Warranties
FaceofMind is provided "AS IS" and "AS AVAILABLE" without warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the app will be uninterrupted, error-free, or completely secure.
16. Limitation of Liability
To the maximum extent permitted by Philippine law, FaceofMind and its founders, employees, and contractors shall not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data. **Our total liability for any claim shall not exceed the amount you paid us in the twelve (12) months before the claim, or ₱50,000, whichever is greater, except where liability cannot be limited by law (e.g., personal injury, death).**
🤝17. Indemnification
You agree to defend, indemnify, and hold harmless FaceofMind from claims, damages, losses, and expenses arising from your violation of these Terms, misuse of the app, or infringement of another person's rights.
🌪️18. Force Majeure
We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, war, pandemics, internet outages, or failures of third-party infrastructure providers.
📄19. Severability & Entire Agreement
If any provision of these Terms is found unenforceable, the remaining provisions remain in effect. These Terms, together with our Privacy Policy and any policies referenced herein, constitute the entire agreement between you and FaceofMind regarding the service.
🔄20. Changes to Terms
We may update these Terms of Service periodically. We will post the updated version with a new "Last updated" date. Continued use after material changes constitutes acceptance where permitted by law.
📞21. Contact
Legal and terms questions: privacy@faceofmind.com
General inquiries: info@faceofmind.com